Good for you, good for the planet. Our packaging is fully recyclable.
Hustle & Grind make deliveries in both Australia & World wide.
If your delivery method is made by Australia Post your order can be delivered to PO Boxes. If another courier option they may or may not enable PO Box delivery.
PROCESSING YOUR ORDER
An e-mail confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.
We are more than happy to include delivery instructions as instructed by you. If you choose to have your order left if you are not at home responsibility is yours.
Delivery is between Monday and Friday unless the delivery provider chooses to deliver on a weekend.
All orders delivered within Australia automatically have tracking. If your order has not arrived please contact us for assistance with tracking at firstname.lastname@example.org
International orders are sent with Standard Airmail service. This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally.
Orders are usually dispatched within 2 business days – We endeavour to get your order to you ASAP. Once your order has been dispatched, delivery time will be subject to the delivery service selected but depending on location it is 2-7 days.
IMPORTANT: Please check that all items received are what you have ordered. If you have received an incorrect item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with, or not in their original condition. If you receive a damaged item please contact us within 4 days of delivery and do not throw it away as we will require proof that the item has been damaged (for example: images e-mailed to us of the damaged item.
PRICES AND PAYMENT
All prices on the website are in Australian dollars and are inclusive of GST where applicable. Prices are subject to change without notice.
ORDERS SENT TO AN AUSTRALIAN ADDRESS
Free delivery (Australia wide) for orders over $150
Orders under $150 are sent as either express or standard postage (as selected by you) and is calculated at checkout
ORDERS SENT OUTSIDE AUSTRALIA
Delivery costs vary depending on the country the parcel is being delivered to, the size of your order and the delivery method chosen. Hustle & Grind uses Express or Standard Air Postage which includes tracking. If an alternative form of postage is required contact us to discuss options.
If an international order is entitled to a GST refund. This will occur after payment and before order has been posted.
You must pay the Order Amount by credit card or Direct Deposit at the time of submitting the Order. Hustle & Grind accepts Visa or Mastercard, or payment via Paypal.
Free postage over $150 is for parcels sent to an Australian address only
Some parcels sent overseas will be quarantined by Customs until an additional fee is paid to Customs to release the parcel to you. Please check the applicable Custom laws in your country before placing your order. Hustle & Grind is not liable to pay such fees and is not responsible for the rejection of your parcel
REFUNDS AND RETURNS
Should you make an error when ordering online, Hustle & Grind will gladly exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition, as required under our refunds policy. You are responsible for the shipping and additional postage charges.
We will ensure that we pack your order with the greatest of care and consideration of safety. But in the circumstance of your order arriving in a damaged state of items or error of goods received than ordered on line contact Hustle & Grind is immediately to discuss replacement of goods.